Group managing director Paul Lester described the system as 鈥渓ike meeting a colleague in the pub for a chat鈥�. It will allow staff to contact and obtain information from colleagues, consultants and possibly suppliers that worked on past jobs.
Lester, who was promoted to the main board of Balfour鈥檚 parent BICC in February, said the system will not have rigid parameters. It will contain information about where projects went well and how problems were overcome or could have been avoided.
Lester, 50, is currently identifying a software supplier for the system. The total cost of the investment is likely to be considerably more than 拢5m after the basic package is installed. 鈥淚 think this is a three-year project before we get a real competitive advantage.鈥�
Part of the reason for the length of the project and the high cost is the massive amount of data that Balfour will have to put into the system. Lester said it will be piloted before a full roll-out. 鈥淚 would like to think that a high percentage of our people would volunteer to get on the system,鈥� he added.
Lester said the move was part of a 鈥渕assive culture change鈥� going on within Balfour Beatty. It follows on from the internal launch of a project guidance manual, The Way We Work, which is being used on all of Balfour鈥檚 new projects following a successful trial at the firm鈥檚 拢69m Woolgate Exchange project in London.
The guidance lays down standard procedures for each stage of the construction process, from initial design onward, and is aimed at improving productivity. 鈥淲e started measuring the effectiveness of operatives on site and found that they typically spent 50% of the time not working for various reasons,鈥� said Lester. 鈥淲hat we have tried to do is select the best of what we are doing on different sites and focus it in on the Woolgate Exchange project.鈥�
Lester also reiterated Balfour鈥檚 commitment to the commercial building market. 鈥淭here is no reason why good money cannot be made out of building,鈥� he said. 鈥淲e can make 3%-plus margins out of it.鈥�
Balfour is also bidding to do at least three-quarters of its business for repeat customers. At the moment, this stands at 60% but has risen from about one-third just three years ago, said Lester. 鈥淭he acid test is what will happen in a downturn,鈥� he added. 鈥淏ut hopefully we will form allegiances with customers that are so good that clients won鈥檛 go back to lowest price.鈥�
