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鈥楶olice, council, library.鈥� Those three words, on a column outside Feilden Clegg Bradley鈥檚 civic centre on Addlestone High Street, spell the rebirth of the whole concept of the town hall. Not only does the building contain all of Runnymede council鈥檚 departments, but it is also the

place to go to report a crime or pick up a well-thumbed paperback. Or perhaps both. Roger Nield, who runs the police station from the back of the building, certainly puts the new-found popularity of the constabulary down to its one-stop shop.

鈥淚n our old building, five or 10 people visited us every day. Now we have about 3,000. Most of them come to the library and the council offices, but they stop to talk to us too.鈥�

Nield鈥檚 enthusiasm is understandably shared by Tim Williams, the council鈥檚 chief executive. 鈥淚t is unique to have all these public institutions together in one building,鈥� he says proudly. On Williams鈥� insistence, the 6,200m2 ground floor of the two-storey building is fronted by a clear-glazed window wall that showcases all of the building鈥檚 functions. This shop window of public amenities is given even greater prominence to passers-by by the ample daylight that floods through the facade and skylights.

Visitors encouraged to venture through the shop window find themselves in a bright, airy, double-height space with the library on one side and help desks straight ahead, each clearly marked as belonging to the council or the police. Between the library and the enquiry desks lies an information point with public-access computers and a collection of tables and chairs where the public can receive on-the-spot advice about planning applications and other council business. Just beyond is a group of small rooms for more confidential consultations.

On the far side of the consultation rooms, a wide staircase leads up to the council chambers facing out to the high street and staff offices at the back. And halfway up the stairs, a small mezzanine floor opens up unexpectedly on top of the consultation rooms. This serves as a cafe-restaurant for staff, and it is made more attractive by borrowing all the space, daylight and views of the lofty entrance hall and library.

The main council chamber on the first floor is roughly drum-shaped, with the desks of the 42 councillors fitted out in three concentric horseshoes of chunky natural ash. A circular skylight above the centre accentuates the circular arrangement, and at one corner a lantern pops up above the roofline. Described affectionately by Williams as the architect鈥檚 folly, it houses a bright red light that shines out like a beacon while the council chamber is in session.

The dominant feature of the council chamber, however, is the clear-glazed window wall facing the high street. As well as performing the architectural trick of giving local democracy the aura of transparency, the window wall focuses on one of the few distinguished features of Addlestone鈥檚 less than thrilling high street 鈥� a magnificent oak tree that unfolds a few steps in front of the building.

This reminder that transparency works both ways 鈥� serving those looking out too 鈥� is reflected in one of the building鈥檚 other facilities, a 48-screen, round-the-clock surveillance control room linked to some 300 CCTV cameras around the borough. This is run jointly by the police and the council though, in contrast to the shop-window entrance, it is located behind a bomb-proof 3mm-thick steel shield at the interface between their offices. Nield says enthusiastically: 鈥淚 can now walk 10m to see what鈥檚 going on around the borough. Then if necessary I can ask for local police to be sent round to deal with an incident. The control room is also close to the council officers, who can deal with repeated incidents before they grow into something more serious.鈥�

The council and police offices on either side of the control room are considerably less fortified. Occupying two floors of the 38m deep-plan space, there are no partitions or other divisions between council departments, and even the chief executive sits in the open surrounded by his 250 staff. Three oblong atriums funnel in daylight through large clerestory windows, while along either side, the flat brick perimeter walls have been scooped out to create three polygonal re-entrants offering views out.

It is a low-energy building that attains a 鈥渧ery good鈥� rating under the BRE鈥檚 energy assessment method, BREEAM. As designed by environmental engineer Max Fordham & Partners, fresh air is channelled into the deep-plan offices through spacious ceiling ducts. The ducts and the floor slabs are both made out of precast concrete that has been left exposed to absorb thermal fluctuations. The green credentials are rather undermined, however, by the 180 car parking spaces submerged in a semi-basement below the two office floors.

The offices are practical, adaptable and efficient, with the floor areas attaining the relatively high net to gross ratio of 78%. That said, they are rather basic and even utilitarian in appearance, with the steel columns, beams and even the connecting bolt heads left exposed to view. Jo Wright, a managing partner of Feilden Clegg Bradley, admits the design is 鈥渁n honest and frugal response鈥� to a budget of 拢2,050/m2.

That frugality apparently also meant that a glass footbridge leading straight from Williams鈥� desk to the council chamber had to be ditched. 鈥淚t saved 拢7,000, but it was a huge sacrifice,鈥� he concedes with tongue firmly in cheek.

The front facade to the high street summons up quite a bit more style and civic presence. The first floor kinks out slightly to shelter the main entrance. On the first floor, the continuous window wall to the council chambers is livened up by a vivid array of aluminium fins in alternating purple, lime, turquoise and indigo. Above that, the main council chamber is faced in what Wright calls 鈥渢weed-patterned brickwork鈥�, which turns out to be a rough weave of three marled facing bricks, some of which have been glazed to add a slight shimmer, like fish scales. The brick wall rises to the rectangular red-lit beacon of the council chamber, which can be read as a fair modern reinterpretation of the traditional town hall spire.

Even the Conservative-run council鈥檚 opposition group can muster little actual opposition to the centre. 鈥淲e supported it all along because if we could put together as many functions as possible, they would make up a community building,鈥� says councillor James Ashmore, leader of the Independent Residents鈥� Group. 鈥淚 have not received one email or letter on the subject, and, as a councillor for 20 years, I would have expected a lot of negative feedback 鈥︹��