Frameworks were one of Egan鈥檚 famous win鈥搘in deals: suppliers would get lots of work and clients would get their loyalty. But now clients don鈥檛 need fidelity, so it seems they鈥檙e ripping up the rules. Joey Gardiner looks at what that means for the industry
BAA appointed Steve Morgan as its capital director in January. Since then, the ramifications of his shake-up of the airport authority鈥檚 拢6.6bn construction framework have been felt across the industry.
Morgan鈥檚 most significant move so far has been the decision to tender all major projects 鈥 those worth more than 拢25m 鈥 competitively, ignoring the efforts of the nine firms who had bid for and made it on to the framework in January 2008, after a year-long bidding process. BAA鈥檚 entire five-year capital programme, including the construction of further terminal buildings at Heathrow East and the expansion of Stansted airport, was to have been divided up between them, but will now be put to the open market.
The move could be described as galling for those who spent time and money getting on the framework 鈥 according to one contractor, the process can cost up to 拢200,000. And it seems their woes are just beginning, as BAA is not the only client that has jilted its framework.
Last week, for example, it emerged that Network Rail was re-tendering its 拢700m consultants framework. And although BAA and Network Rail are two of the country鈥檚 highest profile frameworks, it would be unfair to single them out. The Ministry for Justice, for example, last month announced that the construction of five 1,500-place jails would not be procured through its 拢2.3bn prisons framework. Supermarket Tesco has so far stood by its framework, but has asked consultants to cut fees by anything up to 50%.
The value of work procured through frameworks now runs in to tens of billions each year, with the largest 20 frameworks announced in the past year alone having a total value of over 拢19bn, according to research by Barbour ABI. But with clients obsessed with cutting costs, one business development director at a major contractor says the industry was in danger of returning to the days before the 1998 Egan report, when single-stage tendering and short, confrontational relationships between clients and contractors were prolific. 鈥淚t鈥檚 like turning the clock back a decade,鈥 he says.
So, can frameworks survive the recession? The chair of one major contractor says it is too early to tell. 鈥淭he official line when we鈥檙e asked,鈥 he says, 鈥渋s that framework agreements are all doing very well. The reality is we鈥檙e all worried they鈥檙e not going to hold together.鈥
The breakdown
It happens like this: framework members receive letters from the client asking them to look again at what they鈥檙e charging, even when fee structures have been agreed as part of the framework. 鈥淔irst you get a real squeeze on your margins,鈥 says one contractor, 鈥渢hen you get a threat that they will look outside the framework if the response isn鈥檛 good enough.鈥
Finding ways to shave the price, in part by squeezing their own supply chain, is something contractors are having to get used to in order to hold the framework together.
But it wasn鈥檛 supposed to be like this. Frameworks have been with the industry for more than a decade. Generally they involve contractors or consultants competing for a place on a list of prequalified firms, which are then used to carry out a broadly planned stream of work. The system was a key part of the Egan revolution, and was designed to reduce procurement costs and improve quality by encouraging long-term partnering between clients and contractors. To put it another way, they were supposed to fix the dysfunctional and confrontational relationship between those commissioning a building and those building it, and end the mentality that encouraged firms to bid low to win work and then lever in profit by charging for variations later on.
All of these reasons for using frameworks are still valid today, but another main one no longer is. Frameworks were also about clients securing the services of quality contractors at a time when they were in short supply by offering a steady supply of future work. Now that the boom is over, and contractors everywhere are competing ferociously for business, that rationale has suddenly gone.
Competitive tenders, on the other hand, have always been the surest way for a client to get a cheap price. Indeed, BAA鈥檚 move is thought to be explicitly about lowering costs. A spokesperson says: 鈥淏AA鈥檚 current five-year capital programme is one of the largest infrastructure programmes under way in the UK. Given market conditions, and BAA鈥檚 regulatory obligation to demonstrate value for money, a review of the existing procurement strategy is appropriate.鈥
Peter Cunningham, chief executive of the Contractors Clients鈥 Group, says builders need to understand the pressure clients are under. 鈥淲e鈥檙e under the same pressure to cut costs as everyone else is. Construction buyers are often battling against group procurement departments who are telling them to go back out to the market again and don鈥檛 realise that it鈥檚 not the same as buying paperclips.鈥
You鈥檝e been framed
鈥楩irst you get a squeeze on your margins,鈥 says one firm, 鈥榯hen you get a threat that they will look outside the framework if the response isn鈥檛 good enough
Rather than just the clients themselves, it is as much QSs that grumbling contractors are blaming for this shift. They claim that QS firms, under pressure to assure clients they can dramatically reduce the cost of projects, have overpromised to win work.
One contractor complains that consultants such as EC Harris have been 鈥渢elling the world to abandon frameworks and that single-stage tendering is the way to go鈥. Some say QSs have been promising price cuts of up to 30%, despite the fact most predictions are that tender prices will fall less than 10% in 2009.
EC Harris denies that it is advising clients to leave frameworks as a matter of course, but it has been telling them that they can expect to gain savings of 20% by renegotiating them. David Sparrow, head of client solutions for the firm, says: 鈥淪imply going out to tender will not achieve the savings you need. Contractors won鈥檛 get the support of the supply chain, and you鈥檒l end up battling to complete projects on time and to budget. But clients should be seeking to review and amend frameworks.鈥
Sparrow鈥檚 view is broadly supported by Murray Rowden, director of Turner & Townsend, who says: 鈥淚t鈥檚 not right to just get rid of your framework, but clients should review them. Are they appropriate in the current environment, and can the prices be looked at again?鈥
The fact that there has to be some change in rates is something most contractors accept, but for many it is the manner in which the negotiation has been conducted that has offended. 鈥淧eople get narked at letters being sent presenting cuts as a fait accompli. It鈥檚 the way it鈥檚 handled that鈥檚 important,鈥 says Rowden.
Graham Shennan is managing director of Morgan Ashurst, Morgan Sindall鈥檚 main contracting arm, and gets more than half of his business鈥 拢800m turnover through frameworks. He estimates that at present more than three-quarters are still working, but he is being asked by a few to look at his rates. He says: 鈥淎m I happy about it? I鈥檓 realistic: the world鈥檚 a different place than it was two years ago. Most clients are asking how they get best value without damaging the delivery of the project. Unfortunately a few think best value means cheapest.鈥
David Bill, director of Mace鈥檚 public sector consultancy business, which gets 90% of its revenue from about 80 frameworks, adds: 鈥淔rameworks are still a fantastic way of doing business, but we are seeing clients put a real squeeze on margins. It worries us that clients think they鈥檒l get best value by driving down input costs 鈥 history tells us it鈥檚 not the case.鈥
As well as reducing prices, clients are also looking at different commercial models for pricing 鈥 even when these have been explicitly negotiated in the framework deal. For example, a traditional model of costs plus overheads plus profit margin, is being replaced by fixed-price contracts or ones that include financial incentives for the contractor to squeeze its suppliers. Sources say this is already leading to painful contractual conflicts, as builders argue about whether every bit of work is inside the original scope.
Contractors on the BAA framework, for example, say they have been told that future projects will be handled in a distinctly more contractual way than previous deals 鈥 with a fixed price and scopes of works all detailed and set down in advance and all parties encouraged to work to the letter of the law. Contractors, in turn, say they are happy to play that game.
The new way of working will mean that the lawyers will be to hand on both sides. This seems a long way from the 鈥減artnership鈥 approach espoused by Egan. Rowden, speaking about the general shift, rather than BAA specifically, says: 鈥淚f we go back to that and apply it in circumstances to which it is not suited, then suppliers will just look for loopholes and hit them for changes later on.鈥
It will also mean that contractors who are unhappy about frameworks being abandoned have little course of redress. Most frameworks explicitly offer no guarantee of work, so firms will struggle to sue for not getting any (see box, left). As the chair of the major contractor says: 鈥淚f that happens you just have to put your hands up and walk away. Life鈥檚 short, but people鈥檚 memories are long.鈥
The first downturn in a decade was always going to be a test of the industry鈥檚 progress since Egan. At the moment the jury on frameworks is out. It seems as if most are being renegotiated, but so far have not collapsed. Although this may hit firms in the short term, the long-term price of giving up on frameworks will be borne by clients. Altering frameworks is understandable. Abandoning them would be a step backwards.
No guarantees: James Bessey considers framework contractors鈥 legal position
Framework agreements can appear attractive to contractors keen to secure a panel appointment. However, they do not always produce the expected workflow.
First, clients often make it clear in the terms that there is no obligation to use any specific supplier for any particular project and that there will be no guarantee as to the level or extent to which further work will be awarded. Such clauses can go further and say that work can be placed outside the framework. Even if no such clause exists in the agreement, an aggrieved framework member would need to show a breach of the tendering process or the framework agreement itself.
At the end of the last century, a case focused on the construction of the New Parliamentary 好色先生TV at Westminster. It was successfully argued that the House of Commons had failed to apply the relevant tendering rules 鈥 in that case, EU procurement regulations 鈥 and the award of the contract to an alternative bidder therefore gave rise to a damages claim. In order to claim damages, the contractor had to calculate the abortive tendering costs and its loss of profit. A discount on any damages awarded, owing to the uncertainty of work being awarded to a certain contractor in any agreement also had to be made.
A Northern Irish case at the end of last year demonstrated that the court can take a robust approach to a particular problem. The court said a reasonable assessment of profits lost by the claimant for its non-participation in the framework agreement was not possible in the short term. Instead, the solution in that case was that the framework would be set aside and re-tendered in accordance with the procedures laid down.
Although a framework is advantageous for both the client and contractor in terms of contractual certainty, such certainty for the contractor is only the chance to carry out work on certain terms. Often work given outside the panel will not give rise to a right in law to sue.
James Bessey is a partner in Cobbetts
Postscript
Original print headline: We don鈥檛 want to be your friend anymore
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