The firm鈥檚 chief executive James Saunders tells Dave Rogers what鈥檚 been going on at the site with the famous name and what鈥檚 next
鈥淲hen I joined here, I had three children. I鈥檝e now got five.鈥 As a former brand director at Coca-Cola, James Saunders, for the past three years chief executive of Wembley Park developer Quintain, smiles when it鈥檚 put to him the strapline for the firm could be: 鈥榃ork at Quintain and have more kids鈥.
As well as Saunders鈥 expanding brood, the company he runs has been doing some growing of its own in recent times, having last year celebrated two decades of being in this area of north-west London after paying 拢48m for an initial 44 acres of land in August 2002.
Since that deal, Saunders reckons the firm has pumped around 拢2.5bn into the estate, now nearly double at 85 acres, which was once a byword for being the home to a historic but crumbling stadium, a swathe of unsightly industrial units, dozens of burger vans on Cup Final days and not much else.
It became even more globally famous with the Live Aid concert in 1985 and the 56-year-old was a regular visitor himself in his teens and 20s 鈥 though he never got to the Live Aid gig. 鈥淚 used to come here for the big summer concerts,鈥 he recalls. 鈥淭he Stones, Springsteen. I loved the events but thought the experience was poor. You might get a hot dog, go to the event and then leave.鈥
York House was one of the original, unloved office blocks at Wembley but under the redevelopment has been turned into a co-living space, operated by Dandi Living. 鈥淣o one lived here in those days. You鈥檇 have one janitor in York House,鈥 adds Saunders.
Anyone who visited Wembley back then usually has a war story of their own to tell: the battle to get out of Wembley Park tube, the shuffle down Wembley Way, actually called Olympic Way 鈥 鈥渨e won鈥檛 argue about that one,鈥 Saunders says 鈥 and the plod up a ramp, now replaced by steps, to the stadium itself for a less than impressive view of the action on the other side of the turnstiles. A half-time visit to the toilets was a customer experience for sure.
The catalyst for the change, of course, was the decision to rebuild the stadium. It was hopelessly late and over-budget, of course, nearly sank Multiplex and saw a high-profile legal battle between the main contractor and its steelwork subcontractor Cleveland Bridge take place while it was still being built (these things tend to happen after completion) but, more than 15 years on from staging its first game, the 2007 FA Cup Final, it still holds up well to newer rivals thanks to its arch, sheer size and name.
The lure of the Wembley marque is not lost on Saunders, either, who says when he joined as commercial director, he decided to rebrand the scheme to Wembley Park from its previous name of Wembley City. 鈥淓ven though it鈥檚 dense, it鈥檚 not a city. For me, the brand, that Wembley-ness is incredibly important.鈥
In short, Quintain鈥檚 work at Wembley Park over the past 20 years has seen it, among other things, build 5,000 homes, a brace of hotels, replace the conference centre with new homes, overhaul the arena, which it sold last year for 拢43m to a private equity firm, bring in 50 retailers and 20 restaurants, create London鈥檚 first outlet shopping emporium, open a Boxpark, build a headquarters for Brent council and create new parks and gardens.
We have benefitted enormously from being a private company with private equity because we have been able to inject significantly more capital
James Saunders
It is currently home to around 7,000 people and, by the end of the year, Saunders reckons 10,000 will be living there. When it is all done in a decade or so鈥檚 time, around 15,000 people will call the area home with a further 5,000 students living there too.
鈥淣o one has built as much and as fast in a single location as we have,鈥 he adds. 鈥淎 lot of developers can do a single building but not many have the appetite to do entire districts.鈥
A few years ago, in 2018 and 2019, the firm had 3,500 builders on site, working on nine projects which were being attended to by 25 cranes. 鈥淚t presented some logistical challenges,鈥 admits the firm鈥檚 construction director Matt Voyce.
In terms of operating activities, all of Quintain鈥檚 work is at Wembley. It has some legacy land ownership at sites near Gatwick Airport as well as in Birmingham but it sold its 40% stake in the Greenwich Peninsula Regeneration company to Hong Kong developer Knight Dragon a decade ago.
The pace at which it could build was accelerated several years ago when US private equity giant Lone Star paid close to 拢750m for it. Previously a listed company, Quintain has been in private hands since 2015. A 拢3bn sale was pulled two years ago just as three private funders were preparing to submit bids, with Lone Star blaming the worsening covid-19 situation.
Saunders says going private was the making of the firm. 鈥淲e have benefitted enormously from being a private company with private equity because we have been able to inject significantly more capital into [Wembley]. Before private equity, it was one or two buildings at a time. Now we have been able to get more done, create a greater sense of place faster and that鈥檚 what this project was lacking. We didn鈥檛 have enough pace in it.鈥
For its building work, Quintain divvies up its jobs between its framework contractors Wates, Sisk, McLaren and McAleer & Rushe. Last September, Quintain awarded its biggest construction contract to date 鈥 a 拢227m deal for Sisk to build two residential buildings along with green space.
The framework was supposed to run for five years but Quintain has kept it going. 鈥淲e can draw on their expertise,鈥 says Voyce. This has been helpful as the firm has plotted a way through the maelstrom of the past year. 鈥淲e鈥檙e able to bring in contractors much earlier in the process to make sure we don鈥檛 have an issue around capacity. We want to make sure that they鈥檙e capable of delivering it and that we鈥檙e not thrusting something on them that they can鈥檛 build or at a reasonable price.鈥
Saunders would baulk at the idea of being called a developer. 鈥淲e see ourselves as a regeneration company, a build-to-rent (BTR) developer and operator.鈥
The firm stopped building homes for private sale back in 2018 and now only builds BTR. It has a BTR operator, Quintain Living, and typically its tenants earn around 拢75,000 per household and spend around a third of their wages on rent, which for a two-bedroom flat is usually between 拢2,000 and 拢2,300 and for a one-bed somewhere between 拢1,800 and 拢2,000.
Around 90% of its 拢60m turnover is from rental income with the remainder largely coming from its retail operation.
Thanks to its decision to concentrate on BTR, it has not been hit by swathes of buyers pulling out of deals in the wake of rising interest rates. But, like its developer peers, it has been hit by access to finance and the amount it costs to borrow. For now, the rate hikes have not been that noticeable. That is 18 months away, Saunders says. However, he admits: 鈥淭he market has got much tighter.鈥
Wembley Park has a 98% occupancy rate and Saunders says tenants get gyms and broadband as part of their rent which helps deal with cost of living worries. Utility bills, which are electricity costs, are typically between 拢100 and 拢130 a month. 鈥淚 wish mine was,鈥 he adds, ruefully.
His target audience tends to be singles, young couples and 鈥榮harers鈥 typically in their 20s and 30s, although the oldest resident is 96. Most have tended to relocate from London zones 1 or 2, in search of something a bit smarter. 鈥淪ome work locally, others from home, others will commute into the City or Canary Wharf.鈥
Overseas students, especially those from China, are also attracted to the area and its cluster of new buildings which have been designed by a variety of architects including HTA, Grid, Coffey and Flanagan Lawrence.
Saunders reckons it still has another decade of new build and infill sites to go, a building programme which will also include offices. It has planning consent for 800,000ft2 of offices and last year Casio, the Japanese electronics firm best known for its watches and calculators, took space at the site along with a local firm, affordable housing provider Network Homes.
We contracted to focus on Wembley but we have the skillsets to go elsewhere
Matt Voyce
He says the office sector is still recovering from the ravages of the pandemic but adds: 鈥淭hey are an important component of mixed-use regeneration.鈥
For Voyce one of his most pressing concerns is the regulatory changes following the Grenfell fire nearly six years ago. He says it had very little combustible cladding to replace in the immediate aftermath of the disaster but says firms like Quintain are having to second-guess what might be prescribed by future legislation on a range of issues such as carbon reduction, second staircases in new blocks over 30m and net zero. 鈥淓nd to end, [a build] can take six years. How do you design and future-proof something that might not be built for another four or five years? It creates uncertainty and the government has not really helped in that regard.鈥
Once its work at Wembley Park is done, Saunders says Quintain鈥檚 aim is to take its construction and development teams 鈥 and their knowledge and expertise 鈥 to different parts of the country. Before it focused exclusively on the HA9 postcode, the firm, which employs 250 people, had projects in Middlesbrough, Bristol and Birmingham. 鈥淭here may not be other Wembleys but there are plenty of mixed-use regeneration sites. We contracted to focus on Wembley but we have the skillsets to go elsewhere.鈥
Before he heads back to his office at the Civic Centre, the 拢75m scheme designed by Hopkins and built by Skanska a decade ago, Saunders tells the story of one of his most pleasing 鈥 if surprising 鈥 achievements. It took a while to convince the stadium that ripping out the ramp up to the venue and putting in steps was a good idea. 鈥淵ou go to your neighbour, you say I鈥檓 going to change your front door and your drive and I鈥檓 going to pay for it. Are you happy with that? That was a conversation that took 10 years. You would now think those steps have been there forever. I鈥檓 very proud of that.鈥
The two up top: Saunders and Voyce
Quintain chief executive James Saunders joined the firm in 2008 as a commercial director later becoming chief operating officer before being appointed to his current role in 2019. He was previously chief marketing officer at wi-fi provider the Cloud, having been a consultant at Vodafone for a year and a brand director at Coca Cola for six years between 1994 and 2000. He splits his time between his office at Wembley Park and Quintain鈥檚 office at Great Portland Street.
A QS by background, construction director Matt Voyce joined Quintain in 2007 from Arcadis where he had been for 15 years following that firm鈥檚 purchase of QS and project manager AYH in 2005. Born in Brighton, he lives in Essex and usually makes the trip to Wembley Park by bike to keep fit. The 52-year-old adds: 鈥淚鈥檝e got two young boys so it鈥檚 good to keep the heart going and stay mentally fresh.鈥 Voyce and friends tend to head off in the summer to climbs made famous by the Tour de France and Giro d鈥橧talia. Alpe d鈥橦uez, the Stelvio and Mortirolo have all been ticked off with this year鈥檚 jaunt set to include the mighty Col du Galibier at 2,642m high.
Here鈥檚 to you: Wembley Park鈥檚 Robinson building
Quintain has decided to give each of its buildings at Wembley Park names with some meaning. One is called the Robinson and has been designed by PRP. 鈥淣othing about this building is subtle,鈥 admits Saunders.
From its shocking pink interior paint job at ground floor level, to the orange interiors of the lifts and the patterned carpets the colour palette is not for the faint hearted. At roof level it has, he says, the largest deckchair in London, as well as an adult slide. 鈥淥n a warmer day, you鈥檒l find mattresses out here. People treat it like a resort.鈥 It is mainly inhabited by students and younger couples. 鈥淚 love this building because it鈥檚 so extreme,鈥 he adds. But back to the name. Why is it called Robinson? 鈥淭he original concept was a 1960s Mrs Robinson/the Graduate meeting Alice in Wonderland.鈥 A design brief and a half.
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